Shipping & returns
Last updated · 2026-09-12
Dispatch
Bikes are crated at Ningbo and dispatched in 3–5 business days. Accessories ship from Ningbo or Rotterdam, whichever is closer.
Transit
- EU / UK: 5–8 business days
- North America: 6–9 business days
- Asia-Pacific: 7–10 business days
- Middle East: 6–9 business days
Tracking is issued when the forwarder collects the crate, and appears on your order page.
Duties
Prices exclude import duties. We ship DAP by default; the forwarder will contact you for clearance. DDP is available for EU and UK trade orders on request.
Returns
30 days on unopened units, refund less outbound freight. Batteries that have been charged cannot be returned. Faulty goods are covered by warranty, not returns.