Rider support & service.
Manuals, firmware, spare parts and a human on the other end of the line.
Warranty & returns
12 months on frame, motor and controller. 12 months / 500 cycles on the battery pack.
Learn moreFrequently asked
Not answered here? Write to us — no template replies.
What is the real-world range?
Rated 50 km on the 27 Ah pack. With a 78 kg rider on knobby tyres and 900 m of climbing we measured 38 km per pack. Plan on 35–45 km for mixed trail use, 45–55 km on road.
Is it road legal?
The off-road and trail versions are not. The Street version can be homologated to L1e-B in the EU on request, which takes 6–8 weeks and is quoted per market. In the UK we do not currently hold type approval.
How long does a battery swap take?
About 90 seconds: unlock with the key, lift the pack out by the handle, drop the new one in. The pack weighs 9.8 kg.
Can I service it myself?
Yes. Bodywork, wheels, brakes and the pack are all accessible with 4 mm and 6 mm hex keys. The controller is sealed; firmware updates go through the service app over Bluetooth.
What is the lead time for a dealer order?
Samples in 7–10 days, production orders 30–45 days depending on volume and colour. Sea freight to Europe adds 30–38 days.
Do you offer OEM / ODM?
From 50 units: custom colours, graphics, telemetry hardware and private-label packaging. From 200 units we will discuss frame-level changes.
Documents and firmware.
Demo site: downloads are wired to a placeholder and activate once object storage is connected.